Help
Last updated 28 October 2026
Write to support@thedetails.page. Say which site it’s about (its address, like thedetails.page/e/ana-and-sam) and, for a charge, the date and amount on your statement. Site passes show as LINK.COM* THEDETAILS.PAGE (Link is Stripe’s checkout, which sells the pass for us).
A charge
A site pass is one payment for one site; nothing renews. Link emails the receipt and tax invoice when you pay, and keeps your orders at app.link.com. If you still have the old Plus subscription, cancel it on the Plus page. For a charge you didn’t expect, write to us before you contact your bank: we refund charges made by mistake, as the terms say.
Signing in
Sign in with Google, or ask for a sign-in link by email. A link works once and for 10 minutes; if it doesn’t arrive, check your spam folder, then ask for a new one.
If you’re a guest
Until replies close, you can change yours: open the event’s site again, or the personal link the host sent you, and send it again. For questions about the event, ask the host. To stop emails about an event, use the link at the bottom of any email we sent you. To have your details removed, write to us or ask the host.